Info Lowongan Kerja

PT Esensi Solusi Buana

Product Implementor

Deskripsi Pekerjaan

Assisting merchants to comfortably onboard to ESB Products, including but not limited to data migration, preparation meetings, and understanding their unique business needs to tailor product usage scenarios with empathy.
Setting up the ESB product efficiently in the merchant’s area while ensuring honesty and transparency regarding system capabilities and setup timelines.
Conducting clear and interactive training sessions for respective users, patiently guiding them to master the system.
Gathering authentic and constructive feedback on product usage to be escalated as a valuable enhancement request.
Handling complaints, issues, and questions escalated from the customer care team with urgency and an agile approach to minimize merchant downtime.
Completing every task assigned regarding product implementation with a high sense of responsibility and adaptability in dynamic field environments.

Tugas dan Tanggung Jawab

Assisting merchants to comfortably onboard to ESB Products, including but not limited to data migration, preparation meetings, and understanding their unique business needs to tailor product usage scenarios with empathy.
Setting up the ESB product efficiently in the merchant’s area while ensuring honesty and transparency regarding system capabilities and setup timelines.
Conducting clear and interactive training sessions for respective users, patiently guiding them to master the system.
Gathering authentic and constructive feedback on product usage to be escalated as a valuable enhancement request.
Handling complaints, issues, and questions escalated from the customer care team with urgency and an agile approach to minimize merchant downtime.
Completing every task assigned regarding product implementation with a high sense of responsibility and adaptability in dynamic field environments.

Persyaratan

D3 or Bachelor’s degree in Management, Information Technology/System, or a related field.
Experience with Hardware, OS (Windows/Linux), and Networking.
Strong interpersonal and active listening skills to build honest, trust-based relationships with diverse merchants.
Able to work effectively under pressure and collaborate seamlessly within a team.
Willing to work in a 24/7 shift system, embracing a fast-paced environment with high agility.
Strong analytical thinking and proactive problem-solving skills.
High mobility and a natural adaptability to travel and handle unexpected field dynamics.

Informasi Lain